GROOVE STUDIO — PRIVACY POLICY

Last updated: October 2026

Groove Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Groove Studio collects, uses, stores and protects personal information when you contact us, book a class, make a payment, use our website or otherwise interact with us.

This policy is intended to comply with applicable Singapore privacy requirements, including the Personal Data Protection Act 2012 (PDPA).

1. Information We May Collect

Depending on how you interact with Groove Studio, we may collect information such as:

• Name

• Contact number

• Email address

• Class bookings and attendance

• Course and payment records

• Information you voluntarily provide regarding your fitness level, relevant injuries or physical limitations

• Enquiries and communications with Groove Studio

• Information required to administer studio rental bookings

• Photographs or videos where applicable and where appropriate consent has been obtained

We only seek information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

Groove Studio may use your personal information to:

• Process class and studio bookings

• Confirm payments and maintain transaction records

• Communicate with you about classes, schedule changes and bookings

• Administer make-up classes

• Respond to enquiries

• Manage studio rental arrangements

• Maintain business and accounting records

• Improve our classes, services and customer experience

• Send marketing communications where you have consented or where otherwise permitted by applicable law

• Manage website and administrative functions

• Comply with legal or regulatory obligations

3. Marketing Communications

Groove Studio may send newsletters, promotions, class updates and other marketing communications through Sender.net.

Marketing emails will include an option to unsubscribe.

Unsubscribing from marketing communications does not necessarily stop essential communications relating to an existing booking, payment, class or other service you have requested.

4. Payment Information

Groove Studio generally accepts payment by PayNow or cash.

Where card payment is available, payment may be processed through PayPal.

Groove Studio does not intentionally retain full credit or debit card details. Card payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

5. Disclosure to Third Parties

Groove Studio may use selected third-party service providers where necessary to operate the business, such as:

• Payment service providers

• Email and marketing platforms such as Sender.net

• Website or technology service providers

• Accounting or administrative service providers

• Studio booking or rental platforms where applicable

Personal information is only disclosed where reasonably necessary for the relevant purpose or where required or permitted by law.

6. Overseas Transfer & Processing

Some third-party service providers may store or process information outside Singapore.

Where personal data is transferred overseas, Groove Studio will take reasonable steps to ensure that the information receives a standard of protection comparable to that required under applicable Singapore data protection requirements.

7. Protection of Personal Information

Groove Studio takes reasonable measures to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Retention of Personal Information

Groove Studio retains personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including business, accounting, administrative and legal requirements.

When personal information is no longer required, reasonable steps will be taken to dispose of or anonymise it appropriately.

9. Access & Correction

You may request access to personal information held by Groove Studio about you, or request correction of inaccurate or incomplete information, subject to applicable legal requirements.

Requests should be sent to:

Email: enquiry@groove.com.sg

Groove Studio may need to verify your identity before processing such a request.

10. Withdrawal of Consent

Where Groove Studio relies on your consent to collect, use or disclose personal information, you may withdraw that consent by contacting us.

Please note that withdrawing consent may affect our ability to provide certain services or process certain requests where the information is necessary for that purpose.

Withdrawal of consent does not affect any use or disclosure that was already carried out based on consent before it was withdrawn.

11. Cookies & Website Information

Our website may use basic technologies or services that collect technical information such as browser type, device information or website usage information.

These technologies may be used to operate, maintain and improve the website.

Groove Studio does not use your personal information for purposes unrelated to the purposes described in this policy without appropriate consent or another lawful basis.

12. Changes to This Privacy Policy

Groove Studio may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The latest version will be published on our website with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how Groove Studio handles personal information, please contact:

Groove Studio LLP
Email: enquiry@groove.com.sg
Website: groove.com.sg