Frequently Asked Questions

Groove Studio is located at Waterloo Centre. ​ Nearest MRT is Bras Basah Station Exit E, the next nearest MRT is Bencoolen Station Exit B. The location is also accessible from City Hall Station or Bugis Station. ​Take the Lift E at Blk 262 near the coffee shop called BGain 261 or in front of the Wonder Gelato shop or near GetnGo convenient store, take to level 5, walk down to level 3, first unit on your right. Or take the flight of stairs to level 3, first unit on your right.

Please refer to our Personal Data Protection Policy for more details. Please write in to us at enquiry@groove.com.sg if you need any clarifications.

Washroom is available outside the studio and on the same level. There are no shower facilities available.

Yes, we do provide studio rental with or without poles or rigging points. Yoga mats, yoga blocks and chairs are available. Email us enquiry@groove.com.sg or WA 8020 4587 for us to assist you.

Proceed with the booking as if paying by credit card to reach the payment page. On the payment page, select "Offline Payment" and follow the instructions for the PayNow payment method. Enter the same name as in the booking page in the reference field of PayNow. Read the Terms & Conditions and Privacy Policy, scroll down, and click "Place Order & Pay" to finalize the booking. Thank you for following the steps!

Pole levels can vary across different studios. At Groove Studio, a detailed chart of our pole levels is available under the Class tab on our website. This chart outlines the skills and requirements for each level. For any questions, feel free to email us at enquiry@groove.com.sg.

Static pole stays in place, while spinning pole rotates with momentum. Static pole focuses on control and strength, while spinning pole adds a dynamic, flowy aesthetic to moves. Both styles are taught in our studio.

Our peak hours are as below: Mondays to Fridays 7pm to 9.30pm Weekends 8am to 8pm

Our studio welcomes students of all genders for pole dance group classes. However, as we strive to create a comfortable environment for everyone, we check in with the existing class members to ensure they are comfortable before confirming a male student's participation. For aerial fitness classes, male students are welcome to join without additional considerations.

Yes, we do. Please write in to us at enquiry@groove.com.sg for private classes.

1. Can I reschedule or cancel my private class? Yes, you can reschedule or cancel your private class, but a minimum of 24 hours' notice is required. 2. What happens if I cancel or reschedule with less than 24 hours' notice? If notice is given less than 24 hours before the scheduled class, the session will be forfeited, and no replacement or refund will be provided. 3. How do I notify the studio if I need to make a change? Please inform the Studio via the agreed communication channel (e.g., WhatsApp, email) at least 24 hours in advance to reschedule your class. 4. What if I have an emergency and can't attend? While we understand that emergencies happen, the 24-hour policy still applies, and the session will be forfeited if notice is not given in time. For medical reason, please inform the Studio.

Pole classes: Please prepare stretchable shorts with a sporty tank top or crop top. Aerial classes: Please prepare stretchable fitting clothes that cover the back of your knees, armpits and torso, such as a sporty top with leggings or long tights. Exotic / Heels / Chair Dance classes: Please prepare comfortable wear such as tank top with shorts/tights/leggings and a pair of knee pads. For dance heels, ensure that there are straps and the soles are clean. Please bring your own water and towel.

Students are encouraged to commit to the course dates they have signed up for, as consistency is important for progress and learning in our small class-size setting. Each student is allowed 1 make-up class per 6-lesson course, subject to the Studio’s approval and availability. There will be no make-up class for: Courses purchased with promotional pricing Courses with fewer than 6 lessons Special terms or workshops All make-up classes must be: Arranged within the same term of the course or before the start of next term course Requested by emailing enquiry@groove.com.sg at least 7 days in advance of your preferred make-up date Scheduled early, as slots are limited and not guaranteed Students may choose to: Attend a make-up class of the same or lower level for the same apparatus. Attend a make-up class in a different apparatus only for non-choreography classes and is subject to studio approval. Or opt for 2 hours of self-practice to replace 1 missed lesson Please note: Make-up classes do not guarantee exclusive use of an apparatus. Students may be required to share apparatus during make-up sessions. No credits or replacement will be given if a scheduled make-up class is missed. Make-up classes are non-refundable and non-transferable. The Studio reserves the right to decline any make-up arrangement. Due to the limited class sizes and availability, we seek your understanding in keeping to your original class schedule whenever possible.

For in-studio courses, please write in to enquiry@groove.com.sg to request for change or withdrawal on medical grounds (subject to approval) at least 5 days in advance from the course start date. For course that has already been confirmed or started, an admin fee of $20 will be imposed if the change of course to another course/slot/next intake of course is effected by student under any reason (regardless of medical, travel or work plans). There shall be no withdrawal once the course is confirmed, however, the student could look for her replacement by emailing the details of the replacement to enquiry@groove.com.sg and there is an admin fee of $20. For online classes, please write in to enquiry@groove.com.sg to request for change or withdrawal of class at least 8 hours in advance from class start time.

We hold monthly trial classes. Please write in to us at enquiry@groove.com.sg to be informed of any upcoming trial dates.

Our Beginners / Open courses are suitable for students with no dance background.

Please write in to us at enquiry@groove.com.sg and we will assist you from there.

No prior fitness background is required. Our beginner classes are designed to build strength and flexibility progressively while making fitness fun and accessible.

Our classes are intentionally kept small to ensure each student receives individual attention. Classes can be booked online via our Classes page. As slots are limited, we recommend booking early to secure your spot. For assistance, feel free to email us at enquiry@groove.com.sg.

Absolutely! Groove Studio offers beginner-level pole and aerial classes specifically designed for those with no prior experience. Check out the Class tab for details on beginner classes and term start dates or email enquiry@groove.com.sg for assistance.

Levels vary between studios, but Groove Studio has a comprehensive chart under the Class tab to help students identify their level based on skills. If unsure, email us at enquiry@groove.com.sg for guidance.

Students must be 18 years old or above to join our classes. Those under 18 are welcome to participate but must provide parental or guardian consent before attending. Please find the consent form attached. For more details on the consent process, feel free to reach out to us!