FAQs

About Courses / Practices

How do I book a course and make payment?

Via Courses listing:

  • Go to Courses page.
  • You will see our courses listing categorised by Pole, Silk, Hoop and Dance.
  • Each category is further categorised by Beginner, Intermediate and Advanced levels.
  • Select a category and you will see a listing of the different levels available.
  • Select a level and you will see the upcoming course start dates.
  • Click the start date that you are keen in and you will be directed to the booking page.
  • Fill in the booking form and make payment online.

Via Courses calendar:

  • Go to our Courses Calendar found at Courses page.
  • Look for the date and time that you wish to book the course and click it.
  • You will be directed to the booking page.
  • Fill in the booking form and make payment online.

How do I book practice and make payment?

  • Go to our Courses Calendar found at Courses page.
  • Look for the date and time that you wish to do practice and click it.
  • You will be directed to the booking page.
  • Fill in the booking form and make payment online.
  • NOTE: If you are a first time user of our website, you would not have a user account yet. Simply book your first practice and you will receive a user account automatically which you can use for future bookings.

Where can I get my user account?

  • If you are a first time user of our website, you would not have a user account yet.
  • Simply book your first practice/course and you will receive a user account automatically which you can use for future bookings.

What if I miss my class?

  • Please check our Courses Calendar and look for the class that you wish to do make up at.
  • Students may choose to do make up for any lesson of any course that students have taken before.
  • Write in to courses@groove.com.sg at least 3 days before the date you wish to do make up.
  • Students may make up for up to 1 lesson for 4-lesson courses; and up to 2 lessons for 6-8 lesson courses.
  • Students may request for make up class arrangement within 3 months from the end of current course, subjected to Groove Dance School’s approval.
  • Groove Dance School reserves the rights to refuse any make up class arrangement without prior notice.
  • Groove Dance School does not guarantee availability of make up classes.

What if I want to change/withdraw from my course?

  • For in-studio courses, please write in to courses@groove.com.sg to request for change or withdrawal of course at least 5 days in advance from course start date.
  • For course that has already started, an admin fee of 25% based on total course fee will be imposed if the change of course to another course/slot/next intake or withdrawal of course is effected by student.
  • For online classes, please write in to courses@groove.com.sg to request for change or withdrawal of class at least 8 hours in advance from class start time.

What if I want to change/cancel my practice?

  • Kindly write in to courses@groove.com.sg at least 2 days in advance to request for change or cancellation of practice.
  • Admin fee of 25% based on total practice fee applies for any cancellation and change, under any reason (regardless of medical, travel or work plans).
  • Credit would be issued to offset payment of future practices.

Are there any trial classes which I may attend before I decide to sign-up for an entire course?

  • We hold monthly trial classes.
  • The schedule will be posted up on our Courses page and IG/FB by the 10th day of each month.

Do you provide private classes?

  • Yes we do.
  • Please write in to us at enquiry@groove.com.sg for private classes.

I have no dance background at all. Can I join your courses?

  • Our Beginner/Level 1 courses are catered for students with no dance background at all.
  • For levels 2 or above, you must complete Level 1 (or the preceding level) before going on to the next level.

I have taken some Pole / Aerial / Dance courses from other schools before. At which level of the courses should I continue with you?

  • Please write in to us at enquiry@groove.com.sg and we will assist you from there.

About Studio

How do I get to the studio?

  • Groove is located at 195 Pearl’s Hill Terrace #01-01 Singapore 168976.
  • For ladies who are driving or taking a cab to the studio, please note that the GPS might sometimes bring you to an old gate of the building that our studio is at. This old gate is permanently locked and you cannot enter from there.
  • Please refer to our Location page for more information on directions to our studio.

How do I get my digital door code to enter the studio?

  • Our studio is managed by digital door lock and there is no receptionist available.
  • Each registered user will be given a unique door code to access the studio.
  • Book a practice or course with us to get your unique door code.
  • Upon your first successful booking, your unique door code will be sent to you in a separate email within 1-2 days before the start of the course or practice.
  • To enter the studio, please key in your unique door code at the door (Check-in)
  • To leave studio for the day, please key in your unique door code again (Check-out)
  • For temporary exit (such as going to the washroom), please use the ‘Door Exit’ button.
  • Your unique door code is for your own usage, please keep it safe. DO NOT SHARE WITH ANYONE.
  • Please call us at 6223-4813 (Mondays to Fridays 9am to 3pm) or message us via our Chat feature on our website www.groove.com.sg if you need help with the door code.
  • No visitors/observers allowed in studio unless permission granted for special cases.
  • We have security camera to track in and out for the safety of everyone.

Is there a changing room available?

  • We have a lounge room next to the studio room for changing clothes.

Are there washrooms and bathing facilities available?

  • Washrooms are available outside the studio room, within the same building.
  • There are no bathing facilities available.

About Parties / Studio Rental

Do you have studio rental available?

  • Yes we do.
  • Please write in to us at enquiry@groove.com.sg and we will assist you from there.

Do you host private parties such as hen's night and birthday?

  • Yes we do.
  • Please write in to us at enquiry@groove.com.sg and we will assist you from there.

Others

What should I prepare for class?

  • For Pole: Please prepare shorts with sporty tank top or crop top.
  • For Aerial Silk / Aerial Hoop: Please prepare sporty tank top with leggings or long tights.
  • For Exotic Dance / Lap Dance: Please prepare comfortable wear such as tank top with shorts/tights/leggings.
  • Please bring your own water and towel.

I understand that my personal information will be collected for booking of courses. May I know what information are needed and what will they be used for?

  • Please refer to our Privacy Policy for more details.
  • Please write in to us at enquiry@groove.com.sg if you need any clarifications.