FAQs

About Courses / Practices

How do I book a course and make payment?

Via Courses listing:

  • Go to Courses page.
  • You will see our courses listing categorised by Pole, Silk, Hoop and Dance.
  • Each category is further categorised by Beginner, Intermediate and Advanced levels.
  • Select a category and you will see a listing of the different levels available.
  • Select a level and you will see the upcoming course start dates.
  • Click the start date that you are keen in and you will be directed to the booking page.
  • Fill in the booking form and make payment online.

Via Courses calendar:

  • Go to our Courses Calendar found at Courses page.
  • Look for the date and time that you wish to book the course and click it.
  • You will be directed to the booking page.
  • Fill in the booking form and make payment online.

How do I book practice and make payment?

  • Go to our Courses Calendar found at Courses page.
  • Look for the date and time that you wish to do practice and click it.
  • You will be directed to the booking page.
  • Fill in the booking form and make payment online.
  • NOTE: If you are a first time user of our website, you would not have a user account yet. Simply book your first practice and you will receive a user account automatically which you can use for future bookings.

Where can I get my user account?

  • If you are a first time user of our website, you would not have a user account yet.
  • Simply book your first practice/course and you will receive a user account automatically which you can use for future bookings.

What if I miss my class?

  • Please check our Courses Calendar and look for the class that you wish to do make up at.
  • Students may choose to do make up for any lesson of any course that students have taken before.
  • Write in to courses@groove.com.sg at least 3 days before the date you wish to do make up.
  • Students may make up for up to 1 lesson for 4-lesson courses; and up to 2 lessons for 6-8 lesson courses.
  • Students may request for make up class arrangement within 3 months from the end of current course, subjected to Groove Dance School’s approval.
  • Groove Dance School reserves the rights to refuse any make up class arrangement without prior notice.
  • Groove Dance School does not guarantee availability of make up classes.

What if I want to change my course?

  • Please write in to courses@groove.com.sg to request for change of course.
  • For course that has already started, an admin charge of 25% based on total course fee will be imposed if the change of course is effected by student.
  • Groove Dance School does not do refunds and pro-rate lessons.

Are there any trial classes which I may attend before I decide to sign-up for an entire course?

  • We hold monthly trial classes.
  • The schedule will be posted up on our Courses page and IG/FB by the 10th day of each month.

Do you provide private classes?

  • Yes we do.
  • Please write in to us at enquiry@groove.com.sg for private classes.

I have no dance background at all. Can I join your courses?

  • Our Beginner/Level 1 courses are catered for students with no dance background at all.
  • For levels 2 or above, you must complete Level 1 (or the preceding level) before going on to the next level.

I have taken some Pole / Aerial / Dance courses from other schools before. At which level of the courses should I continue with you?

  • Please write in to us at enquiry@groove.com.sg and we will assist you from there.

About Studio

How do I get to the studio?

  • Directions to our studio are found at our Location page.
  • Our studio is managed by digital door lock. More information is provided below.

How do I get my digital door code to enter the studio?

  • Our studio is managed by digital door lock and there is no receptionist available.
  • Each registered user will be given a unique door code to access the studio.
  • Book a practice or course with us to get your unique door code.
  • Upon your first successful booking, your unique door code will be sent to you in a separate email within 1-2 days before the start of the course or practice.
  • To enter the studio, please key in your unique door code at the door (Check-in)
  • To leave studio for the day, please key in your unique door code again (Check-out)
  • For temporary exit (such as going to the washroom), please use the ‘Door Exit’ button.
  • Your unique door code is for your own usage, please keep it safe. DO NOT SHARE WITH ANYONE.
  • Please call us at 6223-4813 (Mondays to Fridays 9am to 3pm) or message us via our Chat feature on our website www.groove.com.sg if you need help with the door code.
  • No visitors/observers allowed in studio unless permission granted for special cases.
  • We have security camera to track in and out for the safety of everyone.

Is there a changing room available?

  • We have a lounge room next to the studio room for changing clothes.

Are there washrooms and bathing facilities available?

  • Washrooms are available outside the studio room, within the same building.
  • There are no bathing facilities available.

About Parties / Studio Rental

Do you have studio rental available?

  • Yes we do.
  • Please write in to us at enquiry@groove.com.sg and we will assist you from there.

Do you host private parties such as hen's night and birthday?

  • Yes we do.
  • Please write in to us at enquiry@groove.com.sg and we will assist you from there.

Others

What should I prepare for class?

  • For Pole: Please prepare shorts with sporty tank top or crop top.
  • For Aerial Silk / Aerial Hoop: Please prepare sporty tank top with leggings or long tights.
  • For Exotic Dance / Lap Dance: Please prepare comfortable wear such as tank top with shorts/tights/leggings.
  • Please bring your own water and towel.

I understand that my personal information will be collected for booking of courses. May I know what information are needed and what will they be used for?

  • Please refer to our Privacy Policy for more details.
  • Please write in to us at enquiry@groove.com.sg if you need any clarifications.